HotScan Support

Last updated: April 25, 2026

Need help with HotScan? You're in the right place. Below you'll find answers to common questions and a way to reach us directly.

Contact Us

Email: developer@graceappsai.com

Response time: We aim to reply within 1–2 business days.

Frequently Asked Questions

How do I scan a car?

Tap the camera icon on the home screen, take a clear photo of the car (works best on a flat, well-lit surface), and HotScan will identify the casting, year, and current market value within a few seconds.

Why didn't HotScan recognize my car?

Recognition works best for in-focus photos with the full car visible. If the car is heavily damaged, modified, or extremely rare, identification may fail. Try a different angle or lighting and scan again.

How accurate are the prices?

Prices are pulled from live marketplace listings and reflect what collectors are currently asking. Estimated Value reflects the cluster of realistic listings; the asking range shows where most listings fall.

How does HotScan pricing work?

HotScan doesn't have a free tier. New users get a free 3-day trial to try everything, including AI-powered collector insights. After the trial, HotScan continues as a subscription (monthly or annual), which you can cancel anytime in your device's subscription settings.

How do I cancel my subscription?

Subscriptions are managed through the App Store or Google Play. To cancel, open your device's Subscriptions settings (App Store on iOS, Google Play on Android) and select HotScan.

How do I restore my purchase on a new device?

Sign in with the same account you used to subscribe, then go to Profile → Restore Purchases. Your Pro access will sync automatically.

How do I delete my account?

Open the app, go to Profile → Delete Account, and confirm. Your account, collection, wishlist, and scan history will be permanently deleted. This action cannot be undone.

I found a bug or have a feature request

We'd love to hear it. Email us at developer@graceappsai.com with a screenshot if possible.

Privacy & Data

For details on how we handle your data, see our Privacy Policy.